Shipping policy

Shipping Policy

Thank you for shopping with Urban Haven. Please read our shipping policy carefully before placing your order.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing times may be delayed by a few days.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected.

Domestic Shipping (UK) Standard delivery typically takes 3–5 business days. Express delivery options may be available at checkout.

International Shipping We currently ship to select international destinations. International delivery times vary by country and may be subject to customs delays. Please note that any customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order online.

Lost or Damaged Items If your order arrives damaged or is lost in transit, please contact us as soon as possible at contacts@urban-haven.co.uk and we will do our best to resolve the issue promptly.

Contact Us If you have any questions about your shipment, please don't hesitate to reach out to us at contacts@urban-haven.co.uk.